Frequently Asked Questions

What is eTA?

As of March 15, 2016, all individuals traveling to Canada by air are required to obtain an Electronic Travel Authorization (eTA). An electronic Travel Authority (eTA) is a new entry requirement affecting foreign valid passport holders of eligible countries who intend to travel to Canada. This is normal procedure.

A valid eTA and travel document (passport) will not guarantee your entry to Canada. When you arrive at the border, a border services officer will ask to see your travel documents or passport along with a few basic questions. The officer will then decide if you can gain entry to Canada. This is normal procedure.

To make an application for an eTA through this site you need your valid passport, email address and a credit/debit card or PayPal account. If additional information is required, your issued agent will contact you in order to complete your application.

How long can I stay In Canada?

Most visitors are granted no longer than a six-month stay. A border services officer at the port of entry will determine how long exactly you can stay in Canada at your arrival and stamp in your passport the date you must depart Canada. This is the normal procedure.

The authorization is valid for five years or until the expiration date of the traveller’s passport. If you want to stay longer than your authorized stay, you can apply for an extension at least 30 days prior to the previously authorized end of your stay.

How do I apply for an eTA online?

You can not apply with out an active passport, a valid debit or credit card and a valid email address. It only takes a 5-10 minutes to apply. It is crucial that the details you provide for your eTA application are exactly the same as they appear in your passport. You can only apply for an eTA online if you hold a valid passport from any of the eligible countries below:

What countries are eligible to apply for an eTA online?

Andorra Antigua and Barbuda Australia Austria
Bahamas Barbados Belgium British Citizen
Brunei Darussalam Chile Croatia Cyprus
Czech Republic Denmark Estonia Finland
France Federal Republic of Germany Greece Hungary
Iceland Ireland Italy Japan
Republic of Korea Latvia Liechtenstein Lithuania
Luxembourg Malta Monaco Netherlands
New Zealand Norway Papua New Guinea Poland
Portugal Samoa San Marino Singapore
Slovakia Slovenia Solomon Islands Spain
Sweden Switzerland United Kingdom

British overseas citizens who are re-admissible to the United Kingdom.

British overseas territory citizens who derive their citizenship through birth, descent, naturalization or registration in one of the British overseas territories of:

Anguilla Bermuda British Virgin Islands Cayman Islands
Falkland Islands Gibraltar Montserrat Pitcairn Island
Saint Helena Turks and Caicos Islands

What type of information do I need to complete an online eTA application?

In order to complete an online eTA application you will need to provide some basic information, exactly as it is shown in your passport. This includes your name, date and place of birth, gender, address, nationality and passport number. There will also be some basic background questions to determine if you can be granted entry to Canada. For example, you will be asked for details of current job, if employed, and how much money you will have available during your trip into Canada.

Are there any age restrictions?

No. All eTA-required travellers, regardless of their age, will need a valid eTA to gain entry into Canada.

Can I include my children in the same online eTA application?

No. Each individual must submit a separate eTA application, regardless of their relationship to you. If any dependants of yours appear on your passport, a separate eTA application must be submitted for each of them.

How long will my eTA take to process?

eTA's are typically processed and approved with confirmations emailed within 24 hours. Depending on the time your passport information and application are submitted, it can take up to 72 hours.

What shall I do in case my application for an eTA is not approved straight away?

While most eTAs will be issued in less than 24 hours, some may take longer to process. In a small number of cases, more information may be needed before the application is approved. We will contact you via email and advise you of the next steps.

What can I do if I make a mistake in my application?

It is important that you enter and check very carefully your personal details for submitting your application because you may need to apply again. If you find out that you have made a mistake, please contact us through our contact page as soon as possible. Your correct email address is needed because we will email you to tell you if your application for an eTA is approved. The passport number of the passport you will use to travel to Canada is needed because your eTA will be linked to that passport. If the passport number you entered is not correct, you may not be able to board your flight.

Can I get a refund if my eTA application is rejected?

Yes, a refund will be honored unconditionally to any rejected application. Refunds will be processed usually within 1 business day of rejection notification. Refunds for rejected applications will be deducted 7USD Customs and Border admin fee. Please refer to our Refund Policy. Rejected applications may then be referred by you to the relevant 'Application for Visa' travel to the Canadian Government. All other refunds please refer to our Refund Policy.

I did not receive any email confirmation

While most eTAs are issued in minutes, some can take several days to process. In such cases, more information is needed before the application is approved. We will contact you via email and advise you of the next steps. Check the junk/spam mail folder of the email address you provided on your eTA application form. Some spam filters may block automated emails from US. The email from US may include a request for additional information.

If you apply for an eTA at an airport, and your eTA is not approved in time for you to check-in for your flight, you will need to reschedule your flight.

Finally, Check your "Spam", "Bulk Mail" or "Junk email" folder. If you find our email there, select the confirmation message and click "This is Not Spam". This will help your future messages (for example eTA documents) to get through.

Do I have to print anything to prove that I have an eTA?

No. An eTA is electronically linked to your passport. You will need to present the passport you used for filling out your eTA application at the airport.